Contact us

There is a list of telephone numbers and email addresses below that should help you with your specific query. Before calling or emailing you might find it useful to look at our Frequently Asked Questions section. We are constantly updating this section based on feedback from visitors and place useful answers to questions within this area.

Additionally if you are having difficulty finding some information on the website, please do look at the sitemap that provides an easy-to-review overview of where information is located on the website.

You might also find it useful to refer to our full staff listing.

General enquiries

For general information and enquiries about the Gallery

  • St Martin’s Place, London, WC2H 0HE
  • Switchboard: +44 (0) 20 7306 0055
  • Recorded info.: +44 (0)20 7312 2463

Opening hours Directions

Educational group bookings

For school groups, Teachers courses, Youth and Family Programmes and Public Programme

Exhibition tickets

Please note admission to the Gallery is free. An entry fee is charged for some exhibitions.

For information on how to book tickets please visit the relevant exhibition pages.

Entries to Portrait awards

Guidance for call for entries for the BP Portrait Award or Taylor Wessing Photographic Portrait Prize, or pre-registration for following year's awards

BP Portrait Award 
Taylor Wessing Photographic Portrait Prize 

For other queries once an application has been made

Portrait Restaurant

To make a reservation for a table

Online shop

For any aspect of an order placed online

Collection queries

If you wish to provide us with more information about a particular portrait, sitter or artist or you specifically require information about portraits in our collection and cannot find your answers within the Search or Explore areas of the site.

Enquiry services and Freedom of Information
For queries about portraits, the history of the Gallery and Freedom of Information requests

The National Portrait Gallery is not able to give valuations.

A Curator is available to give opinions on British portraits on Wednesday afternoons 14:00 -17:00. Visitors seeking opinions should report to the Reception Desk in the Gallery Offices on Orange Street. No appointment is necessary

Membership

For all Membership queries

Licensing and copyright

For all licensing and copyright matters

Jobs and internships

All vacancies and internships are advertised on the website

Job vacancies

Press

For all Press Office queries

Complaints, suggestions or praise

If you are unable to find a specific contact for complaints, suggestions or praise you might wish to make

Website

To report on any aspect of the website