Contact us

There is a list of telephone numbers and email addresses below that should help you with your specific query. Before calling or emailing you might find it useful to look at our Frequently Asked Questions section. We are constantly updating this section based on feedback from visitors and place useful answers to questions within this area.

Additionally if you are having difficulty finding some information on the website, please do look at the sitemapthat provides an easy-to-review overview of where information is located on the website.

You might also find it useful to refer to our full staff listing.

General enquiries

For general information and enquiries about the Gallery

  • St Martin’s Place, London, WC2H 0HE
  • Switchboard: +44 (0) 20 7306 0055
  • Text Direct: 18001 020 7306 0055
  • Recorded info: +44 (0)20 7312 2463

Opening hours Getting to the Gallery

Educational group bookings

For school groups, Teachers courses, Youth and Family Programmes and Public Programme

Exhibition tickets

Please note admission to the Gallery is free. An entry fee is charged for some exhibitions.

For information on how to book tickets please visit the relevant exhibition pages.

Entries to Portrait awards

Guidance for call for entries for the BP Portrait Award or Taylor Wessing Photographic Portrait Prize, or pre-registration for following year's awards

BP Portrait Award
Taylor Wessing Photographic Portrait Prize

For other queries once an application has been made

Portrait Restaurant

To make a reservation for a table

Online shop and Mail-order

For enquiries regarding the Online shop and to place Mail-order by telephone

Collection queries

If you wish to provide us with more information about a particular portrait, sitter or artist or you specifically require information about portraits in our collection and cannot find your answers within the Search or Explore areas of the site.

Enquiry services and Freedom of Information
For queries about portraits, the history of the Gallery and Freedom of Information requests

The National Portrait Gallery is not able to give valuations.

One of the Curatorial Department is available to provide research support into British portraits on Wednesday afternoons 14:00–16:00, except during the month of August and between Christmas and the New Year. Visitors seeking opinions should report to the Reception Desk in the Gallery Offices at 39-40 Orange Street. No appointment is necessary. The National Portrait Gallery cannot accept liability for opinions they may express on objects submitted for identification or for information; neither can they give valuations.


If you wish to offer a work for consideration by the National Portrait Gallery as a gift, future bequest, long-term loan or sale, please forward details to Collections Registrar, Dr Tim Moreton.

The Gallery’s approach to acquisitions is necessarily selective rather than comprehensive. Full details of the process can be found here.

Displays and Exhibitions

For matters relating to displays or exhibitions please contact the Curatorial Office who will then forward your enquiry to the correct member of staff.

Full details of the Gallery’s exhibitions and displays policy can be found here.


For all Membership queries

Licensing and copyright

For all licensing and copyright matters

Jobs and internships

All vacancies and internships are advertised on the website

Job vacancies


For all Press Office queries

Complaints, suggestions or praise

If you are unable to find a specific contact for complaints, suggestions or praise you might wish to make


To report on any aspect of the website