FAQ
General information
Frequently asked questions mainly relating to opening hours and location information.
Where is the National Portrait Gallery?
How do I get to the National Portrait Gallery?
What are the Gallery's opening times?
When are you open during public holidays?
What is the last entry time during the day?
Is entry to the Gallery free?
How can I be put on your mailing list?
Do you allow photography in the Gallery?
Can I link to your website?
How can I contact a specific individual?
What's on
Frequently asked questions on exhibitions and displays at the Gallery.
How can I find out what's on at the Gallery?
How can I find out what's coming up?
What can I see in my part of the world?
How can I find out when an event is on?
How can I book tickets?
Who deals with booked ticket enquiries?
What is the last entry time to an exhibition?
How can I enter your portrait awards?
Who deals with registration enquiries for the portrait awards?
Collections
Frequently asked questions on the Gallery's collection of portraits.
How large is the collection?
How many portraits are on display?
How can I tell if a portrait is on display?
How can I see a portrait not on display?
Why can’t I see digital images of all portraits?
How do you make commissioning decisions?
How much is the collection worth?
How much does the Gallery pay for portraits?
Do you sell or dispose of portraits?
Can I offer a portrait to the National Portrait Gallery?
Your research
Frequently asked questions to help you with your own research.
Can you help me with my research?
How do I find out more about my portrait?
How can I get my portrait valued?
How can I contact a particular artist?
How can I make a Freedom of Information request?
Portrait Café and Restaurant
Frequently asked questions about the Portrait Café and Restaurant.
How can I book a table in the Portrait Restaurant?
Can I see the Portrait Restaurant menu?
Is the Portrait Restaurant open on public holidays?
Do the Portrait Café and Restaurant have high chairs?
How can I hold an event at the Gallery?
Shop and services
Frequently asked questions about the Shop and other Gallery services.
How do I query something about an online shop purchase?
Can someone help me with a problem ordering online?
Have you received my order?
How do I reserve something from the on-site gallery shops?
How can I find out about something that’s not in the online shop?
May I reproduce an image on your website on my website?
May I reproduce an image on your website in a publication?
Working at the Gallery
Frequently asked questions about working at the Gallery.
How can I find out about job vacancies?
How can I volunteer to work at the Gallery?
How can I find out about internships?
Diversity
Frequently asked questions on the subject of diversity.
How does the Gallery reflect the diversity of Britain and the wider world?
How does the Gallery's Collection reflect the diversity of Britain and the wider world?
How do Gallery exhibitions and displays reflect the diversity of Britain and the wider world?
How does the Gallery reflect the diversity of Britain and the wider world through its learning activities?
Ticketing
Frequently asked questions about ticketed events.
Which groups are entitled to a concession discount on exhibition tickets?
Can I get an exchange or refund for my tickets if I can’t use them?
Do National Portrait Gallery Members need to book exhibition tickets?
Do National Portrait Gallery Members need to book tickets for events e.g. talks and workshops?
What happens if I am late?
Is there a discount for groups?
Is there a booking fee?
