FAQ

General information

Frequently asked questions mainly relating to opening hours and location information.

Where is the National Portrait Gallery? How do I get to the National Portrait Gallery? What are the Gallery's opening times? When are you open during public holidays? What is the last entry time during the day? Is entry to the Gallery free? How can I be put on your mailing list? Do you allow photography in the Gallery? Can I link to your website? How can I contact a specific individual?

What's on

Frequently asked questions on exhibitions and displays at the Gallery.

How can I find out what's on at the Gallery? How can I find out what's coming up? What can I see in my part of the world? How can I find out when an event is on? How can I book tickets? Who deals with booked ticket enquiries? What is the last entry time to an exhibition? How can I enter your portrait awards? Who deals with registration enquiries for the portrait awards?

Collections

Frequently asked questions on the Gallery's collection of portraits.

How large is the collection? How many portraits are on display? How can I tell if a portrait is on display? How can I see a portrait not on display? Why can’t I see digital images of all portraits? How do you make commissioning decisions? How much is the collection worth? How much does the Gallery pay for portraits? Do you sell or dispose of portraits? Can I offer a portrait to the National Portrait Gallery?

Your research

Frequently asked questions to help you with your own research.

Can you help me with my research? How do I find out more about my portrait? How can I get my portrait valued? How can I contact a particular artist? How can I make a Freedom of Information request?

Portrait Café and Restaurant

Frequently asked questions about the Portrait Café and Restaurant.

How can I book a table in the Portrait Restaurant? Can I see the Portrait Restaurant menu? Is the Portrait Restaurant open on public holidays? Do the Portrait Café and Restaurant have high chairs? How can I hold an event at the Gallery? Portrait Restaurant Terms and Conditions

Shop and services

Frequently asked questions about the Shop and other Gallery services.

How do I query something about an online shop purchase? Can someone help me with a problem ordering online? Have you received my order? How do I reserve something from the on-site gallery shops? How can I find out about something that’s not in the online shop? May I reproduce an image on your website on my website? May I reproduce an image on your website in a publication?

Working at the Gallery

Frequently asked questions about working at the Gallery.

How can I find out about job vacancies? How can I volunteer to work at the Gallery? How can I find out about internships?

Diversity

Frequently asked questions on the subject of diversity.

How does the Gallery reflect the diversity of Britain and the wider world, through it's Collection, exhibition, display and learning activities?

Ticketing

Frequently asked questions about ticketed events.

Which groups are entitled to a concession discount on exhibition tickets? Can I get an exchange or refund for my tickets if I can’t use them? Do National Portrait Gallery Members need to book exhibition tickets? Do National Portrait Gallery Members need to book tickets for events e.g. talks and workshops? What happens if I am late? Is there a discount for groups? Is there a booking fee?

Membership

Frequently asked questions on Membership at the National Portrait Gallery.

How do I become a Member? What benefits do Members enjoy? Can I buy Membership as a gift for someone else? Do I need to book tickets for exhibitions? Can I bring a friend with me to exhibitions? Can I bring a friend with me to Members’ Afternoon Previews and Evening Private Views? I recently joined online or by phone, but have not yet received my welcome pack and Membership card. I have lost or have not received my Membership card. I have just joined as a Member and want to visit an exhibition today. Is the Membership valid straight away? How do I update my contact details? How do I renew my Membership? Are there concessionary rates on Membership, e.g. for over 60s, students, etc.? Does my 10% discount in the Portrait Restaurant and Portrait Cafe apply to a bill that includes non Member meals and drinks? I live outside of the UK, will I receive Supporter News through the post?

Gift Aid

Frequently asked questions about Gift Aid.

How does Gift Aid work? How do I know if I am eligible to Gift Aid my Membership or donation? How do I include Gift Aid when I buy Membership? Do I have to fill in a new declaration every year? How can I work out how much tax will be reclaimed on my Membership? I am retired and living on the standard pension. Can I Gift Aid? Are there any Memberships that cannot give Gift Aid? I pay for someone else’s Membership. Can I Gift Aid that? What is the minimum donation that the Gallery can claim on? I subscribe to a number of different charities. Can I Gift Aid them all? Can I claim tax relief on Gift Aid?


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