Can I get an exchange or refund for my tickets if I can’t use them?

Tickets cannot be exchanged or refunded for the majority of events unless the event is cancelled. Tickets are valid only for the date, time and exhibition or event stated. Please check your ticket(s) and/or confirmation email on receipt as mistakes cannot always be rectified.

Should cancellation of any event, be necessary, the Gallery will attempt to contact all customers who have booked tickets in advance to arrange exchange or refund of tickets. This contact will be in the form of email for online customers, so customers are advised to check their email inbox before visiting the Gallery to avoid an unnecessary journey should an event be cancelled. If an alternative visit date cannot be arranged, the Gallery will then refund the full price paid, including the payment processing fees, to customers.

The Gallery reserves the right to alter the advertised arrangements for any exhibition, cancel any exhibition time slot and/or close the exhibition without notice. In any such event the Gallery’s maximum liability to you shall not exceed the total amount you paid for your ticket(s).

Additional purchases bought in conjunction with exhibition tickets, including catalogues and audio guides, cannot be exchanged or refunded.