Terms and Conditions (online and telephone ticket bookings)

Tickets are valid only for the date, time and exhibition stated. Please check your ticket(s) and/or confirmation email on receipt as mistakes cannot always be rectified.

Tickets cannot be exchanged or refunded.

Additional purchases bought in conjunction with tickets, including catalogues and audio guides, cannot be exchanged or refunded.

If purchasing a concession priced ticket(s) please ensure that the person the ticket(s) is intended for meets the correct criteria and brings proof of eligibility on the day of attendance.

If collecting your ticket(s) in person from the Gallery please ensure you bring your confirmation email and/or proof of identity or collection may be denied.

During your visit please retain your ticket(s) safely for production on demand by Gallery staff.

The Gallery may refuse entry to latecomers or require latecomers to wait until a suitable time to be admitted.

Tickets are only valid for entry once; no re-admission allowed.

The Gallery reserves the right to refuse entry or ask ticket holders to leave at any point on reasonable grounds.

Admission is at the ticket holder's own risk.

The Gallery reserves the right to alter the advertised arrangements for any exhibition, cancel any exhibition time slot and/or close the exhibition without notice. In any such event the Gallery’s maximum liability to you shall not exceed the total amount you paid for your ticket(s).

Should cancellation of any event, be necessary, the Gallery will attempt to contact all customers who have booked tickets in advance to arrange exchange or refund of tickets. This contact will be in the form of email for online customers, so customers are advised to check their email inbox before visiting the Gallery to avoid an unnecessary journey should an event be cancelled. If an alternative visit date cannot be arranged, the Gallery will then refund the full price paid, including the payment processing fees, to customers.

Any ticket re-sold or transferred for profit or commercial gain without written permission from the National Portrait Gallery becomes void and the holder may be refused entry or ejected from the venue. Any customer unsure of the legitimacy of a website should contact the Gallery before purchasing their tickets.