Privacy & cookies

Cookies are small data files that a website can transfer to an individual’s computer hard drive for record keeping. Cookies can make websites easier to use by storing information about your preferences on a particular website. The information may remain on your computer after the Internet session finishes and you leave the website but you can delete them using some browsers, manually or using system utilities. Most internet browsers are pre-set to accept cookies.

If you wish to restrict or block the cookies which are set by NPG websites, or any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of the NPG website.

For more information on cookies and their uses, visit www.allaboutcookies.org.

Google Analytics

We use Google Analytics to collect information about how our visitors use and navigate this website. We use this information to report to funders such as the Department for Culture, Media and Sport and to analyse usage of the website so that we can continually work to improve the website and your experience of it. The cookies collect information such as the number of visitors to the site, which pages they visited and whereabouts they came to the site from. This information is anonymous and cannot be used to identify you personally.

Online transactions: Shop, Membership and donations

When you join as a Member, make a donation or use our online shop to purchase items we collect personal information about you such as your address and contact details. This information is only used for the fulfilment of your shop order only. All payment transactions are processed via Worldpay. Read Worldpay’s privacy policy.

Competitions: BP Portrait Award and Taylor Wessing Photographic Portrait Prize

When you enter the BP Portrait Award and Taylor Wessing Photographic Portrait Prize competitions we collect personal information about you such as your address and contact details. This information is only used for the fulfilment of your competition entry only. All payment transactions are processed via Worldpay. Read Worldpay’s privacy policy.

Buying tickets

When you buy tickets for exhibitions these transactions are fulfilled via our partner Ticketmaster. You can read Ticketmaster’s privacy policy.

When you buy tickets for events at the National Portrait Gallery, these transactions are fulfilled via our partner Event Bright. You can read Event Bright’s privacy policy.

Press

The Press section of the website requires a log-in, which is handled via cookies. These cookies are set to expire when the user closes their browser (session cookies). The exception is if a user selects the ‘remember my log in’ checkbox when logging in to the Press section.

Personalised advertising

If you browse this website you may receive personalised banner advertisements whilst browsing other reputable websites. We are committed to providing you with information on products and offers which are relevant to you. The banner advertisements will relate to exhibition pages, events or products which have been viewed whilst browsing this website on your computer or other device.

This service is provided by the National Portrait Gallery via a reputable third-party specialist company called Specific Media, through the use of cookies placed on your computer or other device. Specific Media does not and cannot obtain any personal information about you, it does not know who you are and it does not store IP addresses.

Visit the Specific Media website for further information on this service and on how to opt out of receiving further personalised advertisements. You may also opt out of receiving further personalised advertisements in the future by clicking on the bottom right hand corner of any advertisement you receive and following the instructions.

Third-party cookies

During your visits to the National Portrait Gallery website you may be delivered cookies by third-party websites. When you visit a page with content embedded from, for example, Facebook, Twitter, YouTube or Flickr, you may be presented with cookies from these websites. The National Portrait Gallery does not control the dissemination of these cookies. You should check the third-party websites for more information about these.

Other websites

Our website may contain links to other websites which are outside our control and are not covered by this privacy notice. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Notice and Take down Policy

Please contact us in the event that you are the owner of the copyright or related rights in any of the material on this website, or in a publication or broadcast to which National Portrait Gallery has provided material from its collections, and you believe that the material may be subject to a third party ownership or another legal claim, or you believe that use of this material infringes your intellectual property or any other rights.

We will withdraw the material from our website 24 hours of receipt of your written objection and our initial verification of your complaint, while the matter is investigated. Your objection will be acknowledged within seven working days of receipt.

Please include the following information in your email:

  • Your contact details
  • The full details of the material you believe has made the infringement and where you found it
  • Proof or statement that you are the rights holder

Please send your query to rightsandimages@npg.org.uk and a member of the Rights and Images team will deal with your enquiry as soon as possible.

How to contact us

If you have any questions or concerns about our privacy policy, please e-mail us at: newmedia@npg.org.uk