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NATIONAL PORTRAIT GALLERY

MARKETING OFFICER (AUDIENCE DEVELOPMENT)
Full-time fixed term contract for 3 years

The National Portrait Gallery has created this new post as part of its ongoing commitment to developing new and diverse audiences. An integral member of the Communications & Development Department the post holder will work in close collaboration with the Marketing Manager to deliver a full range of marketing activities, with a specific focus on understanding and attracting under-represented audiences.

Responsible to: Marketing Manager

Main Duties:

Planning and Co-ordination (60%)

  • Maximise the audience development potential of the Gallery's varied programme of exhibitions, events and displays by devising and implementing campaigns to target new audiences such as culturally diverse groups, families and young people
  • Review the Gallery's current audience development marketing activity, research under-represented audiences and develop fresh approaches for attracting key target groups
  • Establish effective working relationships between the Marketing team and the Learning and Access Department and ensure there is a connected and integrated approach to targeting key audiences
  • Review the format and distribution of the Gallery's quarterly Exhibitions, Talks and Events brochure and plan a forward strategy for this key marketing tool
  • Build relationships with relevant organisations, groups and promotional partners and liaise with the Gallery's advertising and distribution agencies
  • Manage the Gallery's monthly e-newsletters and other e-promotions as necessary and actively develop e-marketing
  • Assess and review the Gallery's current contact databases, manage and build relevant mailing lists and plan direct mail campaigns

Production (20%)

  • Oversee the production and distribution of audience development marketing print, including the Gallery's quarterly events brochure, working closely with all relevant departments to collate information on exhibitions, displays and events and liaising with external designers and printers
  • With the Marketing Team, and other members of staff as appropriate, develop and maintain a strong working relationship with the designers and printers on the Gallery's roster

Administrative (15%)

  • Work closely with the Digital Programmes Department to maintain up-to-date editorial content for the Marketing presence on the website
  • Plan and prepare audience development print with relevant departments (oversee the distribution, collate copy, brief designers and liaise with printers), ensuring the optimum quality and value for money
  • Work with the Marketing Manager on the Gallery's visitor and market research programme
  • Liaise closely with the Marketing Manager, Head of Department and the fundraising team to ensure that sponsors' requirements are fulfilled.
  • Work with the Marketing Officer to ensure all marketing activity is co-ordinated and fits the department's main aims and objectives.
  • Assist the Marketing Manager as necessary.

Other (5%)

  • Occasional evening working will be required to help with Public Relations & Development evening functions.

This is not an exhaustive list of duties and the Gallery's management may, at any time, allocate other tasks which are of a similar nature or level.


Department Structure





Person Specification

Qualifications

  • A degree or marketing diploma or similar relevant qualification is desirable
  • Knowledge and Experience

  • Two to three years relevant experience of working in an arts marketing department or similar environment
  • A track record in developing new and diverse audiences within the cultural sector
  • Skills

    • Practical experience of creating, implementing and monitoring marketing
      Campaigns
    • Strong inter-personal skills
    • Previous experience of design and print production is essential
    • Excellent written, proof reading and spoken communication skills
    • Proven ability to work on own initiative and as a team member
    • Computer literate with word processing and database systems
    • Meticulous attention to detail

    Attributes

    • The post holder must be able to prioritise work and manage a number of tasks simultaneously
    • Able to work flexibly and under pressure
    • Creative and innovative

    Other

    • A commitment to and interest in the museums and galleries sector
    • An interest in portraits and portraiture


    MARKETING OFFICER (AUDIENCE DEVELOPMENT)

    Details of the post are given below and in the job description. You should take care to show in your application how you can fulfil the requirements of the job.

    Term of appointment
    This post is fixed for a period of 3 years.

    Hours
    Your contracted hours of work are 40 gross per week, from Monday to Friday, including a lunch break of one hour a day.

    Pay
    The salary for this post will be £19,111 per annum.

    Annual Leave
    Your annual leave allowance is 28 days per annum rising to 29 days per annum following the completion of 2 years service.

    Place of Work
    Most of the work is based in the Gallery at St Martin's Place, but all staff are required occasionally to work at other locations if necessary.

    Equality
    The Gallery believes in the employment and advancement of people solely on their ability to do the job required. When recruiting people, we will therefore disregard their gender, marital status, race, age, colour, nationality, ethnic origin, religion and sexual orientation. There will be no unfair discrimination on the basis of disability. If you would like to submit your application in a different format we are happy to allow this. Please contact us (telephone: 020 7306 0055 email: personnel@npg.org.uk) so that we may discuss suitable alternatives.

    Pension
    Pension benefits are provided under the Principal Civil Service Pension Scheme (PCSPS).

    Probation and Trial Period
    All appointments are subject to satisfactory employment and character references and security clearance. There is a probationary period of 1 year for all permanent posts.

    Data Protection Act
    Information provided by you as part of your application will be used in the recruitment process. Any data about you will be held securely with access restricted to those involved in dealing with your application in the recruitment process. Once this process is completed the data relating to unsuccessful applicants will be stored for a maximum of 6 months and then destroyed. If you are the successful candidate, your application form will be retained and form the basis of your personnel record. Information provided by you on the Equality Form will be used to monitor National Portrait Gallery's equality policy and practices. By signing and submitting your completed application form you are giving your consent to your data being stored and processed (if you submit your application by e-mail and the application form is un-signed we will assume that consent by you is given) for the purpose of the recruitment process, diversity monitoring and your personnel record if you are the successful candidate.

    Season Tickets
    Interest free loans are available for the purchase of a season ticket for travel to work.

    Please return your completed application form to:

    Mrs Caroline Wynter
    Head of Personnel
    National Portrait Gallery
    2 St Martin's Place
    London
    WC2H 0HE

    by first post (9.00 am) on Monday 30th June 2008

    or by email to personnel@npg.org.uk only. We will not accept applications returned to any other email address.

    We are expecting to hold interviews week commencing 7th July 2008. Please indicate on the form if you will not be available on any of these days during this week.

    If you are delivering your application by hand, please take it to the reception desk at 39-45 Orange Street.

    Due to our funding position we are unable to respond to every application, therefore if you have not had a response to your application by 4th July 2008 please assume that you have been unsuccessful on this occasion.

    Thank you for your time and effort in completing and returning your application.


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