Access facilities and resources

To view the Closed Captions, press the CC button in the YouTube player. Find out more about accessibility.

Film transcripts:

  • word transcript
  • pdf transcript
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Wheelchairs and seating

Additional wheelchairs and seating can be provided. To book a wheelchair in advance of your visit please contact 020 7306 0055, or ask at the Information Desk.

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Accessible toilets

There are four accessible unisex toilets:

  • Ground Floor, Orange Street entrance

  • Lower Ground Floor next to the Ondaatje Wing Theatre

  • Basement Bookshop Gallery via the Gallery Shop

  • Top Floor next to the Portrait Restaurant via the Orange Street lifts

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Guide dogs

Guide dogs are permitted in all areas of the Gallery.

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Induction loops

The Gallery’s permanent and portable induction loops are available in the Main Hall, Ondaatje Wing Theatre, Portrait Café, Shop, Bookshop, Heinz Archive and Library and Portrait Restaurant. Please turn your hearing aid to the T symbol. Or ask a member of staff for further assistance.

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Our lifts provide access to all floors within the Gallery. If you require assistance please ask a member of staff who will be happy to help.

The Gift Shop lift is located inside the gift shop entrance, to the left of the main entrance on St Martin's Place. It provides access to the Gift Shop, Bookshop Gallery and Portrait Café. Inside the St Martin's Place entrance a lift provides access to most areas of the Ondaatje Wing including the Ondaatje Wing Theatre and Ground Floor.

The lifts near the Orange Street entrance provide access to the first and second floor galleries and the Portrait Restaurant.

Access to our brand new Bookshop in the Main Hall is via the lift situated in the Lerner galleries on Floor 0.



Floor plans

Ground floor First floor Second floor Other levels

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Neck loops

Neck loops are available for hard of hearing visitors to access the Sound Guide. These are available free of charge at the Information Desk.

Emergency evacuation

If you have particular needs in the event of emergency evacuation, please inform the Information Desk on arrival.

Access resources

To view the Closed Captions, press the CC button in the YouTube player. Find out more about accessibility.

Film transcripts:

  • word transcript
  • pdf transcript
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British Sign Language (BSL) interpreted talks

Tours for adults are available each month. Please see our website, BSL Facebook page or events leaflet for more details

See all BSL events

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Descriptive folder and tactile images

Descriptive folders with tactile images are available from the Information Desk in the Main Hall.

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Guided tours

Guided tours are available for partially sighted visitors. Maximum group size 10.

Find out more on our Group Visits page.

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Large print

Large print versions of captions for a number of the portraits are available at the Information Desk. Large print captions are also available for the temporary exhibitions. Please ask at the Information Desk.

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Maps and Braille

Gallery maps, Braille and tactile drawings are available from the Information Desk.

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Picture descriptions

Visualising Portraits session are held monthly for partially sighted and blind visitors.

Find out more about Picture Description

Audio guides

Audio guides are available from the Information Desk free of charge for disabled visitors. They contain recordings about portraits in the Gallery's collections, including a selection of portraits with descriptive recordings.

Find out more about audio guides

For ticketed exhibitions disabled visitors are entitled to a concessionary rate with free entry for one carer. This can be booked online, via the phone or in person. Please see What’s On for further information about specific exhibitions.