Is there a booking fee?
A booking fee of £1.85 (online) or £2.50 (via phone) applies to all online and telephone bookings made per transaction. This does not apply to Members or to bookings made in person at the Gallery.
The Gallery is a charity which is part funded by government but has to self-generate 70% of the funds needed to keep open and accessible to all. The Gallery's Collection and displays (which make up approximately 90% of what is on display), the annual BP Portrait Award exhibition, family activities, events for young people, accessible events (including British Sign Language and Picture Description tours) and Portrait of the Day talks are free and to continue to fund this we need to raise income through various channels, including ticketing for events and exhibitions. The income raised through ticketing goes towards the running of the Gallery, supporting us in sharing, conserving and displaying our Collection.
The transaction fee covers the cost of processing orders, including providing and staffing a seven day a week booking service, ticketing system maintenance, credit card commissions and all the other costs associated with running the Gallery. As mentioned there is no fee for tickets booked in person at the Gallery.