Livestream FAQs

During the event

If you have a blank screen or no sound, please refresh the page. Sometimes for the sound, you will need to actively unmute the video by pressing the volume icon on the video itself.

If you’re still having issues at the start time of the event please email us at [email protected]

There are some occasions when technology works against us, and we will have to postpone the event. We will notify you:

  • The host will keep you updated between 5 mins before the start and the cut off time of 15 minutes after the start.
  • Via email. This may be slightly more delayed response but the host will answer you there.

What software do you use?

We use Vimeo for our livestream events, and we will email you a link to attend. You can watch in your browser, on a laptop or mobile device. You will need to purchase one ticket per device the talk is being watched on.

I can’t make the livestream – can I watch the recorded version later?

Unfortunately there isn’t currently a plan to release this talk as a recording.

My video hasn’t started

If the live event hasn’t started at the start time, please refresh your page. We will let you know if the event is late to start.

How do I turn sound on?

When you first open the link, you may have to click the ‘Unmute’ icon on the video. If there still isn’t any sound, check that the volume on your device is up high enough, and not turned off.

How can I add subtitles?

There is a ‘CC’ icon on the bottom right hand corner of the video. You may need to hover your mouse over the video to have it pop it.

Once ‘CC’ is clicked, you will turn on closed captions for the video. These are automatically generated so some of the wording might appear as incorrect.

My video keeps stopping

This is usually down to the user internet connection so try refreshing your webpage or opening the link in a different browser. If that doesn’t work, let us know via [email protected]

How do I ask a question?

There is no online Q&A available for this event.