Ticketing terms and conditions
Tickets are valid for the date, time, and exhibition or event stated.
Exhibitions tickets and donations are not refundable.
Exhibition tickets can be exchanged for a different time slot or returned for a credit voucher, valid for one year, provided that the request is made up to 24 hours before the slot originally booked.
For workshops, if you cancel your event booking 28 calendar days or more before the event date, you will receive a full refund. No refund will be given if the cancellation is requested within 28 calendar days of the workshop. No other event tickets can be refunded, exchanged or transferred.
Catalogues purchased online or over the phone in conjunction with tickets can be returned for a refund before the item is collected. If you purchased a catalogue from the NPG Online shop, please refer to their Returns and Delivery policy.
If purchasing a concession priced ticket, please ensure that the person the ticket is intended for meets the correct criteria and brings proof of eligibility on the day of attendance.
If collecting your ticket(s) in person from the Gallery please ensure you bring your confirmation email and/or proof of identity or collection may be denied.
For livestreamed events, purchasing an online ticket includes consent to be filmed and included in a recording as required during the event.
The Gallery may refuse entry to latecomers or require latecomers to wait until a suitable time to be admitted.
Tickets are only valid for entry once, no readmission allowed.
The Gallery reserves the right to refuse entry or ask ticket holders to leave at any point on reasonable grounds.
The Gallery reserves the right to alter the advertised arrangements for any exhibition, cancel any exhibition time slot and/or close the exhibition without notice. In any such event the Gallery’s maximum liability to you customers shall not exceed the total amount paid for the ticket(s). Should an exhibition slot be cancelled, and if an alternative visit date cannot be arranged for the exhibition, the Gallery will then refund the full price paid to customers.
The NPG reserves the right to make alterations to the published details of events as necessary and/or cancel the event. Should cancellation of any event be necessary, the Gallery will attempt to contact all customers who have booked tickets in advance to arrange exchange or refund of tickets. This contact will be in the form of email for online customers, so customers are advised to check their email inbox before visiting the Gallery to avoid an unnecessary journey should an event be cancelled. The Gallery will then refund the full price paid to customers.
Any ticket re-sold or transferred for profit or commercial gain without written permission from the National Portrait Gallery becomes void and the holder may be refused entry or ejected from the venue. Any customer unsure of the legitimacy of a website should contact the Gallery before purchasing their tickets.