Access facilities, resources and programme
Access facilities, resources and programme
Wheelchairs and seating
Accessible entrances to the Gallery are in Orange Street and on St Martin’s Place through the shop entrance.
Additional wheelchairs and seating can be provided. To book a wheelchair in advance of your visit please contact 020 7306 0055, or ask at the Information Desk.
Our lifts provide access to all floors within the Gallery. If you require assistance please ask a member of staff who will be happy to help.
- The lifts near Orange Street entrance provide access to the galleries on Floors 1 and 2 and the Portrait Restaurant.
- The lift located inside the shop entrance provides access to the Shop, Bookshop Gallery and Portrait Cafe.
- Inside St Martin’s Place entrance, a lift provides access to the Ondaatje Wing Theatre and Floor 0.
- Access to our brand new Bookshop in the Main Hall is via the lift situated in the Lerner galleries on Floor 0.
There are four accessible unisex toilets:
- Floor 0, Orange Street entrance
- Floor –2 next to the Ondaatje Wing Theatre
- Floor –3 Bookshop Gallery via the Gallery Shop
- Floor 3 next to the Portrait Restaurant via the Orange Street lifts
Guide, hearing and assistance dogs are welcome in all areas of the Gallery. Water bowls are available from the Information Desk in the Main Hall.
The Gallery’s permanent and portable induction loops are available in the Main Hall, Ondaatje Wing Theatre, Portrait Café, Shop, Bookshop, Heinz Archive and Library and Portrait Restaurant. Please turn your hearing aid to the T symbol. Or ask a member of staff for further assistance.
Neck loops are available for hard of hearing visitors to access the Sound Guide. These are available free of charge at the Information Desk.
If you have particular needs in the event of emergency evacuation, please inform the Information Desk on arrival.
British Sign Language (BSL) interpreted talks
Tours for adults are available each month. Please see our website, BSL Facebook page or events leaflet for more details
Descriptive folder and tactile images
Descriptive folders with tactile images are available from the Information Desk in the Main Hall.
Guided tours are available for partially sighted visitors. Maximum group size 10.
Large print versions of captions for a number of the portraits are available at the Information Desk. Large print captions are also available for the temporary exhibitions. Please ask at the Information Desk.
Maps and Braille
Gallery maps, Braille and tactile drawings are available from the Information Desk.
Visualising Portraits session are held monthly for partially sighted and blind visitors.
Audio guides are available from the Information Desk free of charge for disabled visitors. They contain recordings about portraits in the Gallery's collections, including a selection of portraits with descriptive recordings.
For ticketed exhibitions disabled visitors are entitled to a concessionary rate with free entry for one carer. This can be booked online, via the phone or in person. Please see What’s On for further information about specific exhibitions.
Entry to the Gallery is free. For charged exhibitions disabled visitors pay concessionary rates and carers are free. Ticket prices vary.
The Gallery is committed to providing an accessible website and endeavours to do so by supporting the use of web accessibility standards and working with advisory groups for feedback and user testing.
To configure your browser and enhance your experience, please see the BBC's My Web My Way, a resource specifically designed to help users on a variety of platforms.
The Gallery has developed a wide range of online digital content including curator and artist interviews that is subtitled.
British Sign Language (BSL)
BSL talks, activities and events for adults, families and young people.
The Gallery offers a programme of quarterly events interpreted with British Sign Language on the last Thursday of each month at 19.30. BSL Gallery tours take place on the last Thursday of the month at 19.30. Events are interpreted with British Sign Language (BSL) or led in BSL.
Art Classes for Adults
The Gallery offers a free programme of monthly artist-led drawing classes for audiences with disabilities called The Drawing Room. These classes take place on the last Monday of each month 13.00 – 15.00 and are open to all abilities.
All art materials provided. No booking required just meet in the Main Hall. To discuss any additional access requirements email email@example.com or or call 020 7306 0055.
The Gallery offers a free programme of monthly visual description talks for blind and partially sighted audiences called Visualising Portraits. These talks take place on the last Thursday of each month at 14.00.
The talks are led by trained artists and historians and take place in the Gallery, seated in-front of the selected portrait. Each month a different portrait is selected and large-scale images are available.
No booking is required just meet in the Main Hall. Guide dogs are welcome. To discuss any additional access requirements email firstname.lastname@example.org or call 020 7306 0055.
Family events take place on the third Saturday of the month and during school holidays.
The Young People's Programme works with 14-21-year-olds outside of school. Sessions take place during school holidays and on the first Sunday of the month. We also have an active Youth Forum so you can get involved with the Gallery on a regular basis and contribute to the Gallery's work.
Supported by the Lord Leonard and Lady Estelle Wolfson Foundation.
For detailed access information, go to Disabled Go.