Access facilities
The Gallery provides a range of accessible facilities at the Gallery.
Getting to the Gallery
A film explaining how to reach the Gallery is here
Rail
Charing Cross station is 320 metres from St Martin’s Place entrance.
Tube
Charing Cross underground is 230 metres from the Gallery. Leicester Square is 195 metres away and Embankment is 490 metres away. Please note these stations do not have a lift.
Bus
To Trafalgar Square, approximately 100 metres from the Gallery.
For public transport information visit tfl.gov.uk or call 0843 222 1234.
Taxi, Dial-a-Ride
Set down and pick up by the main Gallery entrance on St Martin’s Place.
Car
A public carpark is 195 metres from the Orange Street entrance on the corner of Whitcomb Street and Orange Street. To discuss parking arrangements please contact the car park directly on 0207 839 5858.
There are 5 Blue Badge parking bays next to the Gallery in St Martin’s Street.
Coach
Set down and pick up by the main Gallery entrance on St Martin’s Place.
Accessing the Gallery
The main entrance at St Martin’s Place has one step. Step-free access is via the Shop entrance on St Martin’s Place and the Orange Street ramp entrance.
Admission
The Gallery is free to everyone. There is a charge for some exhibitions. Ticket prices vary so do ask a member of staff. Tickets can be booked in person, online or by phone.
Concessionary rates apply to young people aged 12-18, disabled visitors, senior citizens, ES40 cardholders and students in full-time education. Carers are entitled to free admission. Children under 12 are free.
Opening Hours
Daily 10.00-18.00 (Fridays until 21.00) Exiting commences 10 minutes before the closing time.
Ticket Desk closes, and last admission to ticketed exhibitions, one hour before the Gallery closes.
Due to staff training on some Monday mornings, galleries on Floors 1 and 2 and the Main Shop will open at 11.00.
Free WiFi is available throughout the Gallery.
Getting around the Gallery
The Gallery’s Collection is displayed chronologically starting with the Tudors on Floor 2 and ending with contemporary portraits and exhibitions on Floor 0. The Gallery is fully accessible. Pick up a map in the Gallery to help you locate the galleries, lifts, stairs, café, restaurant, shops and toilets or see our maps online here. A large-print map is available at the Information Desk
Cloakroom
Floor -2 This includes a lockable buggy park.
Toilets
Toilets can be found on Floors 0, -2, -3, 3. The Gallery has four accessible, unisex toilets located on Floors 0, -2, -3, 3. Baby-changing facilities are located on Floor -2 and -3. The toilets on Floor 0 are located within the exhibition space and are not available to non-ticket holders during some exhibitions.
Water Fountain
Floor 0 next to the toilets. The water fountain is located within the exhibition space.
Wheelchairs
Manual wheelchairs are available from the Information Desk or to book a wheelchair in advance contact us on 020 7306 0055.
Seating
There are benches in some galleries and portable stools are available. Please ask a member of staff for a stool.
Dogs
Guide, hearing and assistance dogs are welcome at the Gallery. A water bowl is available at the Information Desk.
Heinz Archive & Library
The Gallery’s Library and Archive is located on Orange Street in the Gallery’s administrative offices and is accessible. Visit by appointment only.
Where to Eat
Portrait Café, Floor -3 Open daily 10.00-17.00. Friday until 20.00 Portrait Restaurant, Floor 3 Open daily 10.00-16.30. Thursday, Friday and Saturday evenings for dinner 18:30-22:00 Booking recommended.
Emergency Evacuation
Visitor Services staff and Security staff are fully trained to support visitors who require step-free access during an emergency. Fire refuge points are available on all floors along with evac chairs.
Large Print
Magnifying Glasses
Enhanced Sound
Audio Guides
Audio Descriptions